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  1. After ordering, you will receive an email with your files
  2. Download & unzip your order
  3. Drag & drop animation into editing software
  4. Enjoy!


My download link expired, how can I get a new one?

You can access the CreatorSet Studio and download any of your orders. You can also contact us on twitter and we will send you a new link.

Does it work on mobile devices?

Yes, all you need is an editing app on your device that supports Chroma Keying. Which is a feature that removes the background of a video.

Can I use my animations while streaming?

Yes, using your favorite streaming software, such as OBS, you can create a media source and simply select your .mov file

What file format will I receive?

We will send you both an .mp4 and an .mov. So you can use it on your mobile device and your desktop!

How to get rid of the green/red background?

When using the .mp4, it will have a green/red background. Using your editing software, you need to “Chroma Key” the background, which will get rid of the background color. Please note: if you’re using Premiere Pro, VEGAS, Final Cut Pro or iMovie we recommend using the .mov file, otherwise use the .mp4 file.

How to use the .mov file

Windows users must download QuickTime to preview (.mov) files.
Free download:


Certain versions of MacOS cannot preview (.mov) files.
Drag & drop your animation into your editing software to preview.


Certain versions of VEGAS require you to enable “alpha channel” to get a transparent background.

  1. Right click onto animation layer
  2. Select 'properties'
  3. In 'Media' tab, set alpha channel to 'Straight'.
Anything else?

For any other inquiries, please message us via Twitter @CreatorSet